Families in the Dereham area have told of long-winded battles to eradicate mould from their homes, while revealing the significant impact it has had on their health.
Tomasz Kulhawik said he and his loved ones were still experiencing issues with mould - even after being moved from Dereham town centre to Toftwood.
Earlier this year, Mr Kulhawik told this newspaper he had been left fearing for the health of his fiance and young daughter at their former home in Crown Place.
Meanwhile, Linzi Ogilvy, who lives in the nearby village of Lyng, said she had been forced to quit her job due to ill health - which she suspects was caused by extreme mould.
Miss Ogilvy is now relying on benefits, while she and her seven-year-old daughter are sleeping in their living room.
Both tenants live in properties managed by Victory Homes, which belongs to the Flagship Group.
David Armstrong, chief operating officer at Flagship, said the company was doing "all we can" to tackle damp and mould, adding that the health and safety of residents was its "top priority".
It comes days after a coroner ruled exposure to mould had led to the death of Rochdale two-year-old Awaab Ishak from a respiratory condition.
For Mr Kulhawik, who moved to his new home at Charles Close, Toftwood, after more than a year of problems, things have gone too far.
"They [Victory Homes] moved us and I had the attitude of 'okay, everybody makes mistakes'," said the 37-year-old, who works for a homebuilder.
"Supposedly they had redone the house but, not even a month later, there is mould in the bathroom and it is starting to appear in the bedroom. The roof is leaking. We are sick of it and fed up.
"I have been in construction for 25 years and I understand this sort of thing. You cannot tell me mould was never a problem at this house because that is black mould.
"We were waiting for someone to come round and when they finally sent someone it was a [expletive] carpenter. It doesn't make any sense. They need to send someone who specialises in this sort of thing."
To make matters worse, Mr Kulhawik said his new home had no heating or hot water for two-and-a-half weeks after moving in due to a broken boiler.
"They should not be treating people like this," he added. "What they are doing is completely unfair."
Mr Armstrong said a Flagship employee had visited Mr Kulhawik's home in recent days after he highlighted problems on November 14.
He added: "We attended last week to clean and treat the issue in his bathroom, and we will be revisiting his home to ensure that it is made good.
"We’ve also asked Mr Kulhawik to make us aware of any further issues."
Miss Ogilvy moved to Richmond Place, Lyng, back in 2018 with her young daughter, but their fresh start soon turned into a "living hell".
Shortly after moving in, the 42-year-old began feeling unwell on a regular basis and soon discovered various cases of mould in the property.
For more than 18 months she shrugged it off, using bleach to clean and paint to disguise the rotting mess.
However, in 2020 Miss Ogilvy was diagnosed with autoimmune thyroiditis, leading to an underactive thyroid, and realised the disease might have been caused by the mould.
She submitted an initial request for repairs in May 2020 and has been pushing for solutions ever since.
"They [Victory] did some work on something outside which was causing damp but, after that, they would not rectify the problems properly," said Miss Ogilvy.
"I sent complaints in May and then July 2021, but they would not do a mould investigation. When they finally did, the person who came round didn't do a proper survey and said there was nothing wrong.
"A few weeks later I discovered the problem was from the bedroom, where water was water coming up through the floorboards. It was such conclusive evidence."
Explaining why the saga was still rumbling on, she added: "They sent out a member of staff to do another survey and they agreed on that day that the whole floor needed to be repaired. That was earlier this year.
"But then, in the subsequent paperwork, they failed to mention the kitchen and the bathroom. They need to put those rooms back in the repair agreement.
"I am in the position where I need repairs doing, but I am not agreeing to the repairs they are offering."
Responding to Miss Ogilvy's claims, Mr Armstrong said Flagship staff hoped to carry out repairs in the near future.
"We’ve carried out two surveys to understand the works required at Miss Ogilvy’s home but, unfortunately, we’ve been unable to agree a suitable time with her to carry them out," he said.
"We hope to organise a suitable date for Miss Ogilvy as soon as possible."
In addition to her thyroid problems, Miss Ogilvy suffers from regular headaches and was diagnosed with ME (chronic fatigue syndrome) in December 2021.
Her health struggles became so severe that she was forced to quit her job as a counsellor, and now relies on universal credit to support her six-year-old daughter.
"I had to go through a process of trying to get well and continue in my job, but ultimately had to leave," she added.
"I have had to rely instead on benefits, which is really tough when I have a daughter to look after.
"When I moved here I was a qualified counsellor, I had my daughter who I could look after and I felt like I had everything set up for a really nice life. Now it's all been ruined."
The pair have also abandoned their bedrooms due to the extent of the mould - resorting to sleeping in the living room instead.
"My daughter has not been able to properly use her bedroom in the whole time we have lived here," said Miss Ogilvy.
"I've had to get rid of some of her toys because there is no space for them."
'Health and safety our top priority'
Outlining the Flagship Group's commitment to dealing with damp and mould, Mr Armstrong said the company was working to identify at-risk properties.
He also said communication with tenants had been improved.
Mr Armstrong added: "Damp and mould can be distressing and we’re doing all we can to tackle it in our tenants’ homes. Their health and safety is our top priority.
"We’re actively working to rectify issues raised by our tenants, whether that's through routine work, professional cleaning or arranging specialist contractors.
"Across the group, we’re working proactively to identify properties that could be at risk, and reviewing and prioritising repairs that refer directly to damp and mould.
"We’ve started a programme of additional training to ensure staff visiting our tenants are able to identify and report early signs of damp and mould.
"We’ve increased our communication to tenants on damp and mould, and made it easier for tenants to report any issues they may have online."
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