Search

Ambulance takeover will shine a light on patient experience

PUBLISHED: 15:39 20 April 2017 | UPDATED: 15:39 20 April 2017

The public will be able to follow what ambulance staff do in a 'takeover' week. Photo: EEAST

The public will be able to follow what ambulance staff do in a 'takeover' week. Photo: EEAST

EEAST

Patient experience and what is done to improve services will be the focus of the latest ‘takeover’ week by the region’s ambulance service.

Running between Monday and Saturday next week, the East of England Ambulance Service NHS Trust (EAAST) will be sharing information and insight about its patient services and feedback, including the work of staff and volunteers within those clinical teams.

These teams help process information, feedback, and serious incidents which further improve the patient experience and development of staff and volunteers.

In addition, patient and staff stories will be used throughout the week.

Sandy Brown, Director of Nursing and Clinical Quality, said: “This is the first patient takeover week we’ve done, and we want to highlight the significant work done to help patients and their families feedback to the service, what we do with the information, and share first-person perspectives on care and improving services.

“Without knowing about patient experiences, it is harder to make decisions about how we progress – so the more we know, the more it can inform the training, development and education of our teams and the modelling of our service to enhance learning.

“We hope people take time to share the content and consider contacting us if they’ve needed to use the ambulance service recently, and thank everyone who takes the time to do this already.”

The Trust will be using #patienttakeover on social media platforms to promote the week and all of its content, which you can follow on Twitter, Instagram, and Facebook.

Other news

Here is a collection of some of your finest photographs from some of Norfolk’s best-loved towns and villages.

Yesterday, 20:29

A male patient, thought to be in his 70s, was trapped in his car and had to be extricated by crews from Norfolk Fire and Rescue Service.

Yesterday, 20:02

A damning dossier compiled by a senior whistleblower from the region’s ambulance trust has claimed at least 40 patients died or were harmed due to delays over Christmas and New Year - including one person who froze to death.

Yesterday, 17:52

A senior whistleblower within the region’s ambulance trust has claimed up to 80 people could have died or come to harm because of delays over the Christmas and New Year period.

Most Read

Here is a collection of some of your finest photographs from some of Norfolk’s best-loved towns and villages.

Read more
Fakenham
Yesterday, 20:29

A male patient, thought to be in his 70s, was trapped in his car and had to be extricated by crews from Norfolk Fire and Rescue Service.

Read more
Yesterday, 20:02

A damning dossier compiled by a senior whistleblower from the region’s ambulance trust has claimed at least 40 patients died or were harmed due to delays over Christmas and New Year - including one person who froze to death.

Read more
Clive Lewis
Yesterday, 17:52

A senior whistleblower within the region’s ambulance trust has claimed up to 80 people could have died or come to harm because of delays over the Christmas and New Year period.

Read more
Clive Lewis
Yesterday, 11:37

Controversial cuts to bus subsidies and gritting in Norfolk are on the brink of being abandoned - with money from a council tax increase saving the services.

Read more
Norman Lamb

Most Commented

Here is a collection of some of your finest photographs from some of Norfolk’s best-loved towns and villages.

Read more
Fakenham
Yesterday, 20:29

A male patient, thought to be in his 70s, was trapped in his car and had to be extricated by crews from Norfolk Fire and Rescue Service.

Read more
Yesterday, 20:02

A damning dossier compiled by a senior whistleblower from the region’s ambulance trust has claimed at least 40 patients died or were harmed due to delays over Christmas and New Year - including one person who froze to death.

Read more
Clive Lewis
Yesterday, 17:52

A senior whistleblower within the region’s ambulance trust has claimed up to 80 people could have died or come to harm because of delays over the Christmas and New Year period.

Read more
Clive Lewis
Yesterday, 11:37

Controversial cuts to bus subsidies and gritting in Norfolk are on the brink of being abandoned - with money from a council tax increase saving the services.

Read more
Norman Lamb

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 3°C

min temp: -0°C

Show Job Lists

Digital Edition

Image
Read the Dereham Times e-edition today
E-edition

Newsletter Sign Up

Sign up to receive our regular email newsletter