Search

Norfolk hotel fined £50,000 after elderly guest scalded in bath

PUBLISHED: 11:52 26 May 2018 | UPDATED: 11:13 29 May 2018

The Victoria Hotel, Holkham.
PHOTO: ANTONY KELLY

The Victoria Hotel, Holkham. PHOTO: ANTONY KELLY

© ARCHANT NORFOLK 2011

An 86-year-old man was left with life-changing injuries after he was trapped in a bath with scalding water pouring in.

The Victoria at Holkham Ltd was fined £50,000 at Huntingdon magistrates’ court on May 24 after pleading guilty to two charges under the Health and Safety at Work Act 1974 for exposing its guests to a risk of scalding in its hotel.

An incident occurred at Ancient House – part of the Victoria Hotel, Holkham – in September 2016 which resulted in extensive injuries to a guest.

Geoffrey Saunders, from Essex, spent six weeks in hospital following the incident. He sustained catastrophic scalding injuries and still has health problems, including very painful scarring from his burns.

A Holkham spokesman said: “The management team at The Victoria sincerely regrets this incident involving Mr Saunders. The team have ensured all recommended remedial work and advisory signs have been actioned.”

The water temperature in Mr Saunders’ bath had not been regulated to avoid such an injury despite the company having been informed by professionals that temperature-regulating valves needed to be fitted to the taps and that ‘Caution: very hot water’ signs should be displayed.

North Norfolk District Council (NNDC) said the risk occurred because the Victoria had addressed another risk – that of legionella infection – in a manner so as to create and perpetuate the scalding risk.

While in the bath, Mr Saunders attempted to top up the water. Scalding water came out of the high tap on to his back and he was unable to turn it off. He instinctively recoiled from the hot water and became trapped in the bath with scalding water pouring in.

NNDC’s investigation found that the hotel had failed to fit thermostatic-mixing valves to their bath taps, and failed to act on recommendations made by its consultant to control excessively hot water, despite unsafe temperatures being routinely recorded in its temperature logs. Furthermore, the design of the bath made it difficult for elderly guests to get in and out.

The company had also declined to follow professional advice to display hot-water warning signs as it felt this would detract from the aesthetics of the decor.

Full costs were awarded to the council.

Other news

One of the oldest breed clubs in the world has extended a helping hand after the horrifying discovery of a large group of dogs dumped on a remote road.

The RSPCA has issued a second appeal after eight more dogs were found dumped on the same day that seven were discovered abandoned on a remote Norfolk road.

Artwork created to mark 100 years since Armistice will go on display at St Mary’s Church in the village of Whissonett.

The Bishop of Norwich, the Rt Rev Graham James, led a special service in a mid Norfolk church to mark the rededication of re-hung bells.

Most Read

One of the oldest breed clubs in the world has extended a helping hand after the horrifying discovery of a large group of dogs dumped on a remote road.

Read more
United Kingdom

The RSPCA has issued a second appeal after eight more dogs were found dumped on the same day that seven were discovered abandoned on a remote Norfolk road.

Read more
Nottingham

Artwork created to mark 100 years since Armistice will go on display at St Mary’s Church in the village of Whissonett.

Read more
army

The Bishop of Norwich, the Rt Rev Graham James, led a special service in a mid Norfolk church to mark the rededication of re-hung bells.

Read more

Energy firm Vattenfall have invited the public to give their views on the impact of one of the world’s largest wind farms, to be built off the north Norfolk coast.

Read more
Breckland District Council

Most Commented

One of the oldest breed clubs in the world has extended a helping hand after the horrifying discovery of a large group of dogs dumped on a remote road.

Read more
United Kingdom

The RSPCA has issued a second appeal after eight more dogs were found dumped on the same day that seven were discovered abandoned on a remote Norfolk road.

Read more
Nottingham

Artwork created to mark 100 years since Armistice will go on display at St Mary’s Church in the village of Whissonett.

Read more
army

The Bishop of Norwich, the Rt Rev Graham James, led a special service in a mid Norfolk church to mark the rededication of re-hung bells.

Read more

Energy firm Vattenfall have invited the public to give their views on the impact of one of the world’s largest wind farms, to be built off the north Norfolk coast.

Read more
Breckland District Council

Local Weather

Sunshine and Showers

Sunshine and Showers

max temp: 14°C

min temp: 6°C

Show Job Lists

Digital Edition

Image
Read the Dereham Times e-edition today
E-edition

Newsletter Sign Up

Dereham Times weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy