A mum has blasted a childcare club which turned away her daughter who has a rare skin condition.

Carrie-Ann Tuckwell and Kelvin Barker, from Dereham, said their seven-year-old daughter Charlie-Mai was told not to come back to the Koala Klub at Dereham Leisure Centre after attending for just three days.

Miss Tuckwell said: “After we attended the classes, we came in on August 11 and staff told me they could not have Charlie-Mai on that day, as they were too short-staffed, and could not provide the care for her condition.

“They added they could not have her back in the future.

“I told them that this is not good enough, they did not call me to say this the day before and decided to turn us away on the day, which left her utterly heartbroken.

“She has been questioning her skin, as we left the centre, she was saying, ‘it's all my fault, all my fault with my skin'.

Dereham Times: Charlie-Mai, who suffers from Epidermolysis Bullosa, a rare skin conditionCharlie-Mai, who suffers from Epidermolysis Bullosa, a rare skin condition (Image: Kelvin Barker)

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“I have now made a formal complaint to them as I want answers, this is not good enough.”

Charlie-Mai has epidermolysis bullosa which causes fragile, bleeding skin. 

This newspaper has contacted the Koala Klub several times since August 16 but it is yet to provide a response. 

The club provides sports and art camps during school holidays for children aged 5 and over at leisure centres - which it is independent of - across the country. 

Dereham Times: Charlie-Mai at a fundraising event that her parents organised for Debra, a charity that is researching a cure for the skin conditionCharlie-Mai at a fundraising event that her parents organised for Debra, a charity that is researching a cure for the skin condition (Image: Kelvin Barker)

Miss Tuckwell said that she was told by staff the decision to not let her daughter return was made late the previous evening, which was the reason why she was not sent a message.

She said she had stayed to sort out Charlie-Mai's dressing before and after swimming.

Miss Tuckwell said she had given the club permission to club staff to change any of Charlie-Mai’s dressing and give her paracetamol and antihistamine.